Once an Occupancy Agreement (‘Agreement’) has been signed, the resident must comply with the T&Cs of that Agreement. The resident is required to pay the rent due for the term of the Agreement. If the resident wants to cancel their Agreement with Lux Pod, they are to do so, via written notice, within a 7-day cooling off period upon signing the Agreement.
If the resident wants to cancel their Agreement with Lux Pod following the 7-day cooling off period, they can find a replacement occupant to take over the balance of the Agreement. The resident is to comply with the terms of the Agreement until a successful transfer is secured.
If unsuccessful, the resident is required to continue to comply with the terms of the Agreement for the duration of the Agreement.
In the case where international occupants are unable to secure an Australian Visa, they can cancel their booking via written consent within 24 hours of receiving notice from the Department of Affairs. This is to be communicated prior to the lease commencement date. Supporting documentation/evidence is required.
Failure to provide supporting documentation will incur a cancellation administration fee (1 weeks rent)
If the resident cancels the Agreement after the contract date due to not receiving an Australian Visa, they are to notify Lux Pod via written consent within 24 hours of receiving notice from the Department of Affairs. Supporting documentation/evidence is required. Lux Pod will consider the cancellation request for the breaking of the Agreement and advise further action. Break fees and cancellation administration fees may apply.
A non-refundable holding deposit, equivalent to 1 weeks' rent, is required to secure the booking upon confirmation if you move in after 7 days of signing the Occupancy Agreement. This will become your first week's rent upon check-in.
If you move in within 7 days of signing the Occupancy Agreement, you are not required to pay a holding deposit.